Friday, 22 September 2017

The Art Of Website Conversation


Is your website communicating what you want it to? Ensure your visitors aren’t getting lost here.

With attention spans getting shorter every passing day, the amount of time available to entice and get hold of people’s attention is diminishing rapidly. There was an age of long blog posts and threads which has been reduced to listicles and 140 character tweets now. Though digital medium serves as a free platform for reaching out to your customers, there’s an equal amount of clutter everywhere which can fail the entire purpose behind having a good website. Having relevant content is an important step but presenting it in an apt way is no less. In the race to grab eyeballs, flashy and quirky graphics may work but if the visitor loses his way out after coming on board, it serves no purpose resulting in a lost business opportunity. Creativity is necessary but not at the cost of business. Layouts that are stylish yet simple, lucid enough to navigate easily to the desired destination should be the priority of every website designer. A website is the digital portrait of a brand therefore it is imperative for it to be in sync with the brand ideologies.

Integrating these values along with focused fundamental points of communication necessary to answer estimated customer query instead of generic layouts works wonders. One of the most popular ways to ensure visitors are guided throughout the visit is through customised info graphics. Instead of bulky paragraphs giving out instructions, simple illustrations, icons doing the same are much preferred. As simple as it may sound, industry jargons are best avoided or at least should be simplified for someone who might not be familiar to the terms. Colour schemes are important, choose such colours which don’t have any conflict with colour blind parameters. Search box sizes should be optimum and a web chat service has become quite common these days which help visitors in real time. This helps to retain anyone who for any reason didn’t find what they were looking for but still might choose to stay on because the brand cares enough to provide guidance on the spot, it’s very unlikely for people to wait for a get back to me mail. In all a holistic approach to having clear communication chalking out the benefits and creating strong possible future business leads lies in effective customer conversation. We at Senseware understand this crucial need and strive to chart out proper communication strategies for all our clients.